CANCELLATION AND RETURN POLICY

GENERAL:

  1. When you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.
  2. Buyers are subject to the provisions of the Law on the Protection of Consumers No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.
  3. Shipping fees for product deliveries are to be paid by the buyers.
  4. Each product purchased is delivered to the person and/or organization at the address specified by the buyer within a legal period of 30 days. If the product is not delivered within this period, the buyers may terminate the contract.
  5. The purchased product must be delivered complete and in accordance with the specifications indicated in the order, along with all required documents such as a warranty certificate and user manual if applicable.
  6. If the sale of the purchased product becomes impossible, the seller must notify the buyer in writing within 3 days of becoming aware of this situation. The total amount must be refunded to the buyer within 14 days.

IF THE PRODUCT PRICE IS NOT PAID:
7. If the buyer does not pay for the purchased product or if the payment is canceled in the bank records, the seller’s obligation to deliver the product ceases.

UNAUTHORIZED USE OF A CREDIT CARD IN PURCHASES:
8. If it is determined that the credit card used for the payment was unfairly used by unauthorized persons after the product is delivered, and if the price of the product is not paid to the seller by the relevant bank or financial institution, the buyer must return the product to the seller within 3 days, with shipping costs borne by the seller.

UNFORESEEN CIRCUMSTANCES CAUSING A DELAY IN DELIVERY:
9. If unforeseen circumstances arise that the seller could not foresee and the product cannot be delivered on time, the buyer will be informed. The buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of the delivery until the obstacle is removed. If the buyer cancels the order, the payment will be refunded within 14 days if made by cash. If the payment was made by credit card, the refund will also be issued within 14 days, but it may take 2-3 weeks for the bank to transfer the amount to the buyer’s account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT:
10. The buyer must inspect the product before receiving it and refuse delivery if the product is damaged (e.g., crushed, broken, torn packaging, etc.). Once the product is received, it is deemed to be in good condition and undamaged. If the right of withdrawal is to be exercised, the product must not be used and the invoice must be returned with it.

RIGHT OF WITHDRAWAL:
11. The buyer has the right to withdraw from the contract, without any legal or penal liability and without providing any justification, by refusing the goods and notifying the seller via the contact information below within 14 days from the date of delivery of the purchased product to the buyer or to the person/organization at the address specified by the buyer.

  1. SELLER’S CONTACT INFORMATION FOR WITHDRAWAL NOTIFICATION:
  • Company Name: Boolbols – Berk Olgun
  • Phone: 0534 054 0009
  • Email: info@boolbols.com
  • Address: KADINLAR DENİZİ MAH. 2920 SK. NO: 2 BIA KUŞADASI/AYDIN

WITHDRAWAL PERIOD:
13. For services, the 14-day withdrawal period begins on the date the contract is signed. The right of withdrawal cannot be exercised for service contracts where the provision of the service has started with the consumer’s consent before the withdrawal period has expired.
14. The costs arising from the exercise of the right of withdrawal are borne by the seller.
15. To exercise the right of withdrawal, written notice must be sent to the seller via registered mail, fax, or email within 14 days, and the product must not be used as per the terms outlined in the “Products for which the Right of Withdrawal Cannot Be Exercised” section of this contract.

EXERCISING THE RIGHT OF WITHDRAWAL:
16. The invoice for the product delivered to the buyer or third party must be returned (if the invoice for the product being returned was issued to a corporate entity, the return must include the corporate return invoice). The return process cannot be completed if the corporate return invoice is not issued.
17. The return form, the product’s packaging, and any standard accessories must be returned intact and undamaged.

RETURN CONDITIONS:
18. The seller is obliged to return the total amount to the buyer and any documents that place the buyer under debt within 10 days of receiving the withdrawal notice and to accept the return of the goods within 20 days.
19. If the value of the goods decreases due to the buyer’s fault or if the return becomes impossible, the buyer is responsible for compensating the seller’s losses in proportion to the buyer’s fault. However, the buyer is not responsible for changes or deterioration in the goods caused by the proper use of the product during the withdrawal period.
20. If the amount spent in the campaign falls below the campaign limit due to the use of the right of withdrawal, the discount received in the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:
21. The right of withdrawal cannot be exercised for products prepared according to the buyer’s specifications or clearly tailored to personal needs, for lower parts of underwear, swimwear bottoms, cosmetic products, single-use products, items prone to spoilage or expiration, products that pose health or hygiene risks if their packaging is opened after delivery, products mixed with other items and inseparable by nature, periodicals such as newspapers and magazines (except those provided under a subscription agreement), and services that are instantly provided electronically or intangible goods delivered immediately to the consumer.

DEFAULT AND LEGAL CONSEQUENCES
22. If the buyer defaults on a credit card payment, they agree to pay interest under the credit card agreement with the issuing bank and to be responsible to the bank. In this case, the bank may pursue legal action, and the buyer may be required to cover legal costs and attorney fees. The buyer agrees to compensate the seller for any loss or damage incurred due to late payment.

PAYMENT AND DELIVERY
23. You can pay with any type of credit card through our website. The amount will be charged to your credit card at the end of your order.